frequently asked questions

 

When will my order ship?
All orders are packed and processed within 2-3 business days and you will automatically receive an order shipped confirmation email.  If you have not received this email please contact us.

Is it possible to place a wholesale order?
We don't offer wholesale pricing or bulk discounts at this time.  If you have any additional questions regarding wholesale orders please contact us

Do you ship internationally?
We ship orders internationally but at this time we don't ship to the following countries: 
Argentina, Brazil, China, Egypt, India, Indonesia, Iraq, Libya, Russia, Slovakia, Tanzania, Ukraine and Yemen.

For USPS International and GlobalPost Services: Once your shipment leaves the United States and enters the destination country, it gets turned over to your local post office. You can track your parcel through the USPS or GlobalPost websites. Please contact your local post office if you miss your post delivery, as we cannot control how your local post operates. Typically, after a couple of attempts to reach you regarding your shipment, your local post office may return your parcel to the sender.

Where do you ship from?
All orders ship from the USA. 

Will I need to pay any customs fees for shipments outside of the USA?
Please note that all international orders are subject to fees for taxes & duties or VAT. You may be contacted by your local postal service or the courier service(Fedex or UPS) if a balance is owed. You will be responsible for these charges. Typically, your order will be on hold for 3 weeks. If you do not pay, your order will be returned to the sender.

My order is damaged or defective, how do I get a refund or replacement?
Please review our store return policy.

What shipping carrier do you use?
We ship all of our orders via USPS, UPS, and Fedex.

Can I suggest new merch ideas?
Yes, we'd love to hear from you! Please use our contact us page to send us any ideas you have.

 

 

billing and order questions

 

What payment methods do you accept?
We accept Visa, Master, Amex, Discover, Shop Pay, Apple Pay, Google Pay, Facebook Pay.  Please note that we can't process any partial payments.

I see two records for the payment I made for the order in my account. How was my payment processed?
Payment is captured at the time the order is placed, this includes orders for items marked as preorders. The charge will appear on your statement as "SP DUOLINGO STORE".
If you see a duplicate charge on your statement, one is an authorization. The duplicate charge will drop off in 2-8 business days.

Is it possible to place an order over phone or email?
We don't take orders over phone or email at this time.