faq
shipping
You will receive a shipment confirmation email the same day that we ship your order. In this email, there will be a tracking number link for you to check the status of your order while it is in transit.
Typical order fulfillment time for online purchases is 3-6 business days after placing the order and receiving payment. A shipping confirmation is emailed to the user once the order has been approved and shipped. Pre-order items have a later shipping date that can be found on the product page.
Please note once your order is placed, we are unable to change your shipping address.
The shipping confirmation email will contain all of the required information to track your shipment. You can also click on “Order History” to view your order history and search within your orders. When clicking on an order, you can view the order details including the status of the order and tracking information.
Tracking numbers might not be properly scanned but the package arrives within a few days. anyways. If the package does not arrive in a reasonable amount of time, contact us and we'll be happy to assist you. directly for further information.
orders
You will know that your order has been sent to us when you see the ‘Order Confirmation' page on your web browser. This screen will issue an Order Number and provide a summary of the order you placed. You will also receive an order confirmation via email when your order is placed.
If you need to cancel your order, please send us your name, email, order number, and the reason for the cancellation through our contact us page. After your order is cancelled, you will receive an email notification of the cancellation. If your order has already shipped, we'll send you a return label and deduct the shipping cost from your refund.
All items, except for the Loog x Duolingo Piano, qualify for the free gift offer. The gift will be automatically added to your cart for eligible orders while supplies last.
payments
We accept major credit cards, Shop Pay and Google Pay.
international orders
Yes. Available countries will be offered when entering your shipping address at checkout.
UPS.
return / refund / exchange
Unused accessories can be returned for a refund and must be reported within 30 days after delivery. Defective accessories can be returned to exchange for the same item or for a refund and must be reported within 30 days after delivery.
Apparel can be exchanged for a different color or size or full refund within 30 days after delivery. Item must be unworn, unwashed, undamaged and unused with all original tags and packaging. We reserve the right to refuse a refund if the returned apparel does not fall within the previously listed criteria and will ask you to pay to have it returned to you.
For more details, please refer to our store return policy.
Loog x Duolingo Piano
Loog x Duolingo Piano is a partnership product. For all hardware and software related questions, please contact Loog.
Returns can be initiated through Loog's Returns Portal at returns.loogguitars.com.
You may initiate a return request within 30 days of receiving your item, ensuring that it is returned in original, unused, and resellable condition with the original packaging. Please note that original shipping charges are non-refundable and a 20% restocking fee will apply.
Once Loog receives the returned item and verify its condition, we will promptly process your refund to the original payment method you used to place the order within 7-10 business days.
You have 30 days to return an item from the date you received it.
Battery life is around 8 hours, depending on volume, how much you play, etc. One important aspect of how we manage battery life: the Loog x Duolingo Piano does not eat battery life when not in use, even if it's on. This comes especially handy when dealing with children :)
We recommend the Loog x Duolingo Piano for ages 3+.
The Loog x Duolingo Piano has a 3.5mm headphone jack, and an internal headphone preamp, so you can use it with headphones right out of the box.
Yes, you can use the 3.5mm headphone jack to plug it to a mixer, DAW or amp. You can also use it as a MIDI controller through its USB-C port.
The Loog x Duolingo Piano's white keys have a width of 18.5 mm (a standard acoustic piano's white keys have a width of 23.5 mm).The Loog x Duolingo Piano has a synth-action keyboard, providing a lighter (and more suitable for beginners) playing action than a typical hammer action keyboard.
Yes, you'll need to use Apple's Camera Adapter to connect your iPhone to the Loog x Duolingo Piano, as well as a USB type C to USB type A cable.
Please see Instructions for Use.
Have a question about your order? Check the FAQs above or contact us here.
