INFORMATION
Please note that during the holiday season, shipping transit times may be a little longer than usual (additional 1-3 business days) for both domestic and international shipments due to carrier delays. We apologize for any inconvenience, but will always get your ordered shipped out as fast as possible.
For the best possible chance of receiving your order by December 25, place orders by:
Domestic
Dec 16
International
Dec 16 with DHL Express Worldwide
Loog x Duolingo Piano orders
Dec 13 with Standard shipping to USA
Dec 18 with Expedited shipping to USA
We ship orders internationally but at this time we don't ship to the following countries: Argentina, Brazil, China, Egypt, India, Indonesia, Iraq, Libya, Philippines, Russia, Slovakia, Tanzania, Ukraine and Yemen. Additionally, some items are not available to ship to certain countries due to restrictions.
Once your shipment leaves the United States and enters the destination country, it gets turned over to your local post office. You can track your international parcel through ParcelsApp.com. Please contact your local post office if you miss your post delivery, as we cannot control how your local post operates. Typically, after a couple of attempts to reach you regarding your shipment, your local post office may return your parcel to the sender.
Please note that all international orders are subject to fees for taxes & duties or VAT. You may be contacted by your local postal service or the courier service(Fedex or UPS) if a balance is owed. You will be responsible for these charges. Typically, your order will be on hold for 3 weeks. If you do not pay, your order will be returned to the sender.
We ship all of our domestic orders via USPS, UPS, or Fedex with economy and standard rates. Options for international include USPS International and DHL Express.
All orders, with the exception of pre-orders, are usually packed and processed within 2-3 business days and you will automatically receive an order shipped confirmation email. If you have not received this email please contact us.
All Duolingo Store orders are shipped from the USA. 
Currently, all items except for the Loog x Duolingo Piano count towards the free gift offer. Gift will automatically be added to the cart for qualifying orders while supplies last.
We know you want your order fast so as soon as it is placed, we are on it!
Regrettably, this means that we cannot cancel or make changes to your order including, but not limited to:
- Canceling your order or specific items
- Changing your billing address
- Changing payment method
- Changing shipping method
- Changing color/size of item(s)
- Addition or removal of item(s)
- Changing or adding a discount code
- Addition or removal of a gift card
For whatever reason if you would no longer wish to keep your order, you may be able to return your order after it has been delivered if conditions adhere to our return policy.
In case of a return, please review our return policy and follow steps to initiate a return.
You can track your package using the link provided in your shipment confirmation email, or by using the "Track Your Order" feature in the help widget located at the bottom right of this page. International shipments can also be tracked through ParcelsApp.com. If it has been more than 3 business days since you placed your order and have not received a shipping confirmation email, please contact us with your order details so we may look into it for you.
Please review our store return policy for information and instructions relating to returns.
We don't offer wholesale pricing or bulk discounts at this time. If you have any additional questions regarding wholesale orders, please contact us.
Loog x Duolingo Piano is a partnership product. For all hardware and software related questions, please contact Loog.
Yes, you'll need to use Apple's Camera Adapter to connect your iPhone to the Loog x Duolingo Piano, as well as a USB type C to USB type A cable.
Please see Instructions for Use.
The Loog x Duolingo Piano's white keys have a width of 18.5 mm (a standard acoustic piano's white keys have a width of 23.5 mm).The Loog x Duolingo Piano has a synth-action keyboard, providing a lighter (and more suitable for beginners) playing action than a typical hammer action keyboard.
The Loog x Duolingo Piano has a 3.5mm headphone jack, and an internal headphone preamp, so you can use it with headphones right out of the box.
Battery life is around 8 hours, depending on volume, how much you play, etc. One important aspect of how we manage battery life: the Loog x Duolingo Piano does not eat battery life when not in use, even if it's on. This comes especially handy when dealing with children :)
Yes, you can use the 3.5mm headphone jack to plug it to a mixer, DAW or amp. You can also use it as a MIDI controller through its USB-C port.
We recommend the Loog x Duolingo Piano for ages 3+. And unlike LEGO, we'll gladly accept orders from aspiring pianists ages 99+ :)
Returns can be initiated through Loog's Returns Portal at returns.loogguitars.com.
You may initiate a return request within 30 days of receiving your item, ensuring that it is returned in original, unused, and resellable condition with the original packaging. Please note that original shipping charges are non-refundable.
Once Loog receives the returned item and verify its condition, we will promptly process your refund to the original payment method you used to place the order within 7-10 business days.
You have 30 days to return an item from the date you received it.
We accept Visa, Master, Amex, Discover, Shop Pay, Apple Pay, Google Pay, Facebook Pay. Please note that we can't process any partial payments.
Payment is captured at the time the order is placed. This includes orders for items marked as preorders. The charge will appear on your statement as "SP DUOLINGO STORE".
If you see what looks like a duplicate charge on your statement, one is just an authorization which will disappear in 2-8 business days.
If you're not happy with your order or received a damaged/defective product, you can return it for a refund within 15 days for domestic shipments and 30 days for international shipments after receiving your order. You can find more detailed information and instructions by viewing our store return policy.
Please send us your name, email, order number, and the reason for the return through our contact us page. Our support team will respond with step-by-step instructions.
